Apple Has Locked My Apple Id, And I Have No Recourse. A Plea For Help

Summary: A major brick-and-mortar store sold an Apple Gift Card that Apple seemingly took offence to, and locked out my entire Apple ID, effectively bricking my devices and my iCloud Account, Apple Developer ID, and everything associated with it, and I have no recourse. Can you help? Email paris AT paris.id.au (and read on for the details). ❤️

I am writing this as a desperate measure. After nearly 30 years as a loyal customer, authoring technical books on Apple’s own programming languages (Objective-C and Swift), and spending tens upon tens upon tens of thousands of dollars on devices, apps, conferences, and services, I have been locked out of my personal and professional digital life with no explanation and no recourse.

My Apple ID, which I have held for around 25 years (it was originally a username, before they had to be email addresses; it’s from the iTools era), has been permanently disabled. This isn’t just an email address; it is my core digital identity. It holds terabytes of family photos, my entire message history, and is the key to syncing my work across the ecosystem.

I contacted Apple Support immediately (Case ID: 102774292094). The experience was terrifyingly dismissive:

Most insultingly, the official advice from the Senior Advisor was to “create a new Apple account… and update the payment information”.

I am not a casual user. I have literally written the book on Apple development (taking over the Learning Cocoa with Objective-C series, which Apple themselves used to write, for O’Reilly Media, and then 20+ books following that). I help run the longest-running Apple developer event not run by Apple themselves, /dev/world. I have effectively been an evangelist for this company’s technology for my entire professional life. We had an app on the App Store on Day 1 in every sense of the world.

I am asking for a human at Apple to review this case. I suspect an automated fraud flag regarding the bad gift card triggered a nuclear response that frontline support cannot override. I have escalated this through my many friends in WWDR and SRE at Apple, with no success.

I am desperate to resolve this and restore my digital life. If you can help, please email paris AT paris.id.au

Source: HackerNews