Binance Confirms Visa, Mastercard Withdrawal Pause For Ukrainian Users

Binance has halted Visa and Mastercard withdrawals for Ukrainian users who relied on Bifinity services, citing changes linked to regulatory shifts.

Binance has suspended card-based withdrawals for users in Ukraine, according to a notice sent to customers this week.

The changes took effect on Monday and include the temporary halt of direct withdrawals to bank cards issued by Visa and Mastercard, several local Ukrainian news outlets reported.

A Binance spokesperson confirmed the news to Cointelegraph, adding that the “announcement regarding changes to payment methods applies exclusively to users from Ukraine who previously used Bifinity services.”

On Dec. 15, Binance informed users that its fiat payment provider, Bifinity UAB, would stop offering services by the end of the month due to regulatory changes. At the time, the exchange explained that the change would affect some fiat on- and off-ramp payment methods, but said users’ ability to deposit, withdraw, buy or sell crypto would continue without interruption.

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According to the Ukrainian outlets, Binance has also told users that recurring crypto purchases and existing fiat-based limit buy orders will not be processed during the suspension period.

Still, the core fiat on-ramp functionality remains largely intact. Ukrainian users can still deposit funds and buy crypto using Visa and Mastercard for incoming transactions. Apple Pay and Google Pay remain available for account top-ups, while Swift transfers continue to support both deposits and withdrawals, per the report.

“The changes are not related to the National Bank of Ukraine and do not affect P2P operations, which continue to function as usual,” the spokesperson said.

The update also affects the availability of Zen.com, a payment platform commonly used for euro and Polish zloty transactions. Binance said that Zen’s full deposit and withdrawal functionality for Ukrainian users is expected to resume on Jan. 6, 2026. Until then, users seeking to move funds off the exchange may need to rely on Swift transfers or alternative routes such as peer-to-peer trading, where permitted.

Source: CoinTelegraph