Complete Guide to Ledger Says Global-e Incident Did Not Compromise Crypto Wallets

Global-e, a payment platform integrated by Ledger in 2023, suffered a data breach affecting some of the wallet's customers.

Cryptocurrency hardware wallet provider Ledger has clarified a recent data incident involving its e-commerce partner Global-e.

Global-e, a cross-border e-commerce platform integrated by Ledger in October 2023, experienced unauthorized access to order data in its information systems, which affected some Ledger customers.

Ledger told Cointelegraph that the incident was limited to Global-e’s systems and did not involve a breach of Ledger’s platform or its hardware and software.

“Some of the data accessed as part of this incident pertained to customers who made a purchase on Ledger.com using Global-e as a Merchant of Record,” a spokesperson for Ledger said.

According to social media reports, the Global-e incident resulted in the exposure of some Ledger users’ personal information, including names and contact details.

“We retained independent forensic experts to conduct an investigation into the incident and were able to determine that some personal data to include name and contact information,” Ledger said in a statement to affected customers, shared by users on X.

Ledger highlighted that the breach did not lead to access to any payment information, including payment card or bank account details, and that users’ account credentials or passwords were not affected.

“We would also like to remind you that Global-e does not hold any sensitive personal data — such as gender, date of birth or government ID numbers — to serve our customers,” the company added.

Ledger also reiterated that in line with its wallets’ design and mission, Ledger products are self-custodial, meaning that only the user has access to the private key or the seed phrase, which enables users to access their crypto holdings.

Source: CoinTelegraph