Defi Quietly Breaks Up With Discord As Scams Overwhelm Public Channels (2026)

Ticketed help desks and live support are replacing always-on Discord channels at major DeFi protocols.

Decentralized finance (DeFi) protocols are abandoning public Discord servers, arguing that the platform has become more of a liability than a community hub.

The shift drew attention on Wednesday after DeFi lending protocol Morpho said it had moved its public Discord server into read-only mode, directing users instead to alternative support channels. The move reflects growing concern that Discord has become a favored hunting ground for scammers targeting crypto users.

The concern is not limited to Morpho. DeFi data platform DefiLlama’s pseudonymous founder 0xngmi said they have been quietly reducing their reliance on Discord, favoring more controlled communication tools.

Several builders say the goal is to move away from always-on chat rooms toward structured support systems designed to protect users rather than maximize engagement.

A major issue cited by builders and data providers is that Discord has become nearly impossible to secure, and phishing remains a core problem.

Morpho co-founder Merlin Egalite said the move away from Discord was “not an easy choice,” but added that users were being phished while seeking help, despite heavy monitoring and safeguards.

Morpho said the protocol had been testing tools like Intercom, which Egalite said made support easier through its features like ticket management and AI responses.

Similar concerns were raised by 0xngmi. In a post, the DefiLlama founder said their platform shifted toward live support chat and email tickets, arguing that Discord makes it impossible to protect users.

“Even if you ban scammers instantly, they still DM users directly to scam them,” he said.

Source: CoinTelegraph